GRIEVANCE and REDRESSAL POLICY

At Drapezy, operated by Youngtech Info Solutions Private Limited, our focus is on delivering a reliable, seamless, and trustworthy shopping experience. We prioritize transparency, fairness, and accountability in addressing customer concerns. This Grievance Redressal Policy has been designed to ensure that any issues you face are resolved promptly, professionally, and in full compliance with applicable laws.

What Constitutes a Grievance?

A grievance is any complaint, concern, or dissatisfaction related to a product or service purchased through our platform, for which you seek a resolution. Examples include, but are not limited to:

• Issues related to product quality or defects
• Incorrect, delayed, or missing deliveries
• Payment or transaction discrepancies
• Problems with returns, refunds, or exchanges
• Unsatisfactory customer support
• Questions or disputes regarding policies or procedures

How to Lodge a Grievance

If you encounter any problem, you can reach us through our official support channels. The steps are as follows:

Step 1: Visit Help Center/Contact Section

Head over to the “Help Center” or “Contact Us” page on our online platform or mobile app.

Step 2: Select Your Concern

Choose the category that best represents your issue.

Step 3: Submit Your Complaint

Provide complete details, including your Order ID, a description of the problem, and attach any supporting documents or images.

Once submitted, our customer support team will review your complaint carefully and provide an appropriate response.

Escalation to Grievance Officer

If your issue is not satisfactorily resolved or remains unaddressed, you can escalate it to our designated Grievance Officer. This escalation follows the provisions of the Information Technology Act, 2000, and other relevant legal regulations.

Drapezy has appointed a Grievance Redressal Officer to monitor complaint resolution, ensure impartial handling, and address escalated matters. For direct communication, email the officer at: youngtechinfosolutionspvtltd@gmail.com.

Grievance Resolution Process

• Acknowledgement: All grievances will be acknowledged within 48 hours via email.
• Grievance ID: A unique reference number will be assigned to track your complaint efficiently.
• Resolution Timeline: Our support team, in coordination with the Grievance Officer, will work to resolve your concern promptly, usually within 7 working days, or as required by applicable law.
• Updates and Communication: You will be kept informed of the progress and status of your grievance through your registered contact information.

Closure of Grievances

A grievance will be considered resolved and closed under the following circumstances:

• After our Grievance Officer or support team has resolved your concern satisfactorily.
• When there is no response from you within a reasonable period after a resolution is shared.
• When the final resolution has been delivered in accordance with company policies and applicable laws.

Contact Information

For questions or to raise a grievance, please contact us at: youngtechinfosolutionspvtltd@gmail.com

Policy Updates

This Grievance Redressal Policy may be revised periodically to reflect changes in operational practices or legal requirements. For the latest version, please review our Terms of Use and Privacy Policy pages.