RETURNS AND REFUND POLICY

At Drapezy, operated by Youngtech Info Solutions Private Limited, we are committed to offering a seamless, reliable, and stress-free shopping experience. In this document, “we,” “us,” and “our” refer to Youngtech Info Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our platform, you accept and agree to the terms described in this Returns and Refunds Policy. If you need to return an item, the steps and requirements are explained below for your convenience.

Who Can Return Items

To be eligible for a return:

• Items eligible for return should be in their original, unused state with all accompanying tags, labels, and packaging.
• All accessories such as boxes, covers, tags, and labels must be returned in their original state.
• Items showing signs of use, washing, or alterations will not qualify for returns.
• Return requests must be submitted within 48 hours of delivery by contacting our customer service team.
• Products that do not satisfy these requirements cannot be accepted for return.

How to Request a Return

Step 1: Submit Your Request
Send an email  to youngtechinfosolutionspvtltd@gmail.com with your Order ID and reason for return.

Step 2: Provide Evidence
For wrong, defective, or damaged products, include clear photos or videos to help us process the return efficiently.

Step 3: Follow Return Instructions
Once approved, you will receive detailed instructions on how to return the item.

Note: We reserve the right to decline any returns that do not comply with our guidelines.

Refund Process and Timeline

Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions. After verification, you will be notified about the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–7 business days, followed by a confirmation email.

Partial Refunds

In some cases, if an item only partially meets the return criteria (e.g., minor wear, missing packaging, or incomplete condition), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery. Include clear images or videos to help us resolve the issue quickly and efficiently.

Need Help?

For any questions or support regarding returns or refunds, please contact our customer care team at youngtechinfosolutionspvtltd@gmail.com.

Our Commitment

Thank you for choosing Drapezy. Your trust and satisfaction are our top priorities, and we remain dedicated to ensuring your shopping experience is smooth, secure, and enjoyable.